Return & Refund Policy

1. Return Eligibility

30-day return window from delivery date for all online store purchases.

Exceptions (all sales final):

• Gift cards — final sale unless damaged in transportation
• Subscription items — final sale (see §3)
• In-person event purchases — final sale (see §6)
• Damaged/incorrect items — exchange only within 45 days (see §2)

2. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

1. Email admin@toruscoffeecompany.com within 45 days of delivery
2. Include: order number + photo of damage/packaging
3. We will ship a replacement — no return required in most cases

We cover return shipping for damaged or incorrect items.

3. Change-of-Mind Returns

• Customer pays return shipping
• 15% restocking fee applies
• Refund issued as store credit only
• Items must be unused + in original packaging

Contact us before returning: admin@toruscoffeecompany.com

4. Refunds

Refund method options:

• Store credit (default for change-of-mind returns)
• Original payment method (for damaged/incorrect orders)

Processing time: 5–10 business days after we receive your return.

Refunds will NOT be given for:

• Buyer's remorse on gift cards
• Items reported after 30 days
• Subscription cancellations (unused portion only — see §3)

5. Subscription Policy

Subscriptions are final sale. If you cancel:

• Prorated refund for unused portion of current billing cycle
• No refund for partial months already delivered

You may exchange subscription items for store credit at any time.

6. Event & Pop-Up Purchases

Items purchased in person at markets/festivals:

• All sales final
• One-time exchange for same item with receipt only
• No refunds, no store credit

7. Gift Cards

Digital and physical gift cards:

• Final sale
• Cannot be refunded, exchanged, or reloaded
• No expiration date